Privacy Policy
Effective Date: 12/30/2025
Through the Fire Counseling (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or receive counseling services in-person or via our virtual platform.
1. Information We Collect
We may collect personal information from you, including:
- Name, email address, phone number, and mailing address
- Health information relevant to counseling (e.g., mental health history, treatment goals)
- Payment information
- Communication records (emails, phone calls, or messages related to scheduling or counseling services)
We collect this information only to provide safe, effective, and personalized counseling services.
2. How We Use Your Information
Your information may be used to:
- Provide mental health counseling and therapy services
- Schedule and confirm appointments
- Communicate with you regarding treatment, billing, or administrative matters
- Comply with legal, ethical, or regulatory requirements
3. Confidentiality and HIPAA Compliance
Through the Fire Counseling strictly adheres to HIPAA regulations and professional ethical standards to protect your information. Your counseling records and communications are confidential, except in situations where disclosure is required by law, such as:
- Threats of harm to self or others
- Suspected abuse or neglect of a minor, elderly, or vulnerable adult
- Court orders or legal proceedings
4. Sharing Information
We do not sell, trade, or share your personal information with third parties for marketing purposes. Information may be shared only with:
- Other healthcare providers with your consent for coordination of care
- Authorized billing entities for processing payments
- Legal authorities when required by law
5. Website and Online Privacy
Our website may collect limited non-identifiable information, such as IP addresses and browser type, for analytics purposes. We use secure technology to protect your online communications, especially when using our virtual counseling platform.
6. Your Rights
You have the right to:
- Access your counseling records (as allowed by law)
- Request corrections to your personal information
- Request restrictions on certain uses or disclosures of your information
7. Security
We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction. All electronic communications and virtual counseling sessions are conducted using HIPAA-compliant platforms.
8. Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact:
301 North Jackson Street Suite 2 Tullahoma, TN 37388
(931)588-0530